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  • Complying With Silica Dust Rules

    WHAT YOU NEED TO DO RENTAL MANAGEMENT – September 2017 – By James Waite, Esq.   Question:   I keep hearing all these dire warnings about silica dust, and I understand new OSHA rules are coming out, but I can’t seem to find anything that tells me what I need to do to comply.  So, do I actually have to do anything?  If so, what?  What if I don’t comply?

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  • Why Police Won’t Always Help with Theft and Theft of Services

    Question: I rented a piece of equipment to a customer who failed to return it on time. A month later, he brought it back and left it at my yard without payment. I contacted the police but they keep saying, “It’s a civil matter,” which apparently means it’s not their problem. What can I do?

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  • Resolving Payment Disputes

    Question: I rented a piece of equipment to a customer without first getting his signature on my rental contract. The equipment was vandalized and I charged the customer’s credit card for the cost of the repair. The customer disputed the charge and the credit card company took the money back out of my account. What can I do about this and what are some ways I can avoid this kind of thing in the future.

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  • Dealing with Consequential Damages from an International Perspective

    Question: My name is James Oxenham. I am the CEO of the Hire and Rental Industry Association of Australia (HRIA). The HRIA is looking into producing guidance for our members on how best to approach consequential loss issues with their customers. I was wondering if American rental companies faced similar issues, in particular when dealing with the larger construction companies and their terms and conditions around consequential loss?

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  • Dropping Off Equipment At a Job Site

    Question: We had a piece of equipment stolen after we dropped it at a job site the night before a rental commenced. The customer refused to accept responsibility even though he requested we deliver the equipment early. What can I do to make the customer liable for this in the future?

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  • Silica Dust and You

    Question: I’ve heard that new standards are coming out for silica dust. What are they, when do they become effective and how do they affect rented equipment?

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